Terms & Conditions
These terms provide general conditions for website use, bookings and home appliance service requests.
Website use
You agree to provide accurate information, use the website lawfully and avoid any activity that interferes with website security or availability.
Service requests
A website enquiry is a request for contact and does not by itself guarantee a confirmed appointment. A booking is confirmed only after service details, availability and charges are communicated.
Estimates and payment
Initial estimates may change after inspection if additional faults, parts or labour are required. Applicable charges should be approved before major work begins. Payment is due according to the method and schedule communicated for the booking.
Customer responsibilities
- Provide safe and reasonable access to the appliance.
- Share known faults, previous repairs and warranty information.
- Keep valuables and sensitive items away from the work area.
- Review the service outcome before the technician leaves when practical.
Parts and warranty
Any warranty on labour or replacement parts is subject to the written terms provided for the specific service. Warranty may not cover misuse, external damage, voltage fluctuation, pests, water damage or unrelated faults.
Cancellations
See our Return, Cancellation & Refund Policy for requests about cancellations, payments and replacement parts.
Customers should cancel or reschedule as early as possible. A visit or cancellation charge may apply when a technician has already been assigned or arrived.
Limitation
To the extent permitted by law, liability is limited to direct loss arising from the specific service and excludes indirect or consequential loss.
Contact
Questions about these terms may be sent to support@applianceprox.com.