Return, Cancellation & Refund Policy
Information for appliance-service enquiries, confirmed bookings and replacement parts.
Service enquiries and confirmed bookings
Submitting an enquiry does not confirm a paid service or appointment. Ask for the agreed charges, service scope, provider details and any booking-specific cancellation terms before making a payment.
Cancellation or rescheduling
Contact support as early as possible with your booking details. Any proposed inspection, visit or cancellation charge should be communicated before booking and explained against the work or visit already undertaken. Ask for confirmation of the revised appointment or cancellation.
Requesting a refund
If you paid twice, paid for a service that was not provided, or dispute a charge, send your booking reference, payment receipt, amount and a description of the issue to support@applianceprox.com. The team will review the payment and service records and communicate the outcome. Ask for the expected processing time and refund method when your refund is approved; bank or payment-provider processing may take additional time.
Replacement parts and returns
ApplianceProX primarily handles service requests. If a replacement part is supplied through a confirmed booking, ask for its invoice, compatibility, warranty and applicable return conditions before installation. Report an incorrect, damaged or defective part with photographs and the invoice. An installed or used part may require inspection and a warranty assessment rather than a standard return; applicable customer rights remain unaffected.
Problems after service
Share the original booking details, date of service, symptoms and any photographs or error codes. The team can assess whether a follow-up relates to the original work or a separate fault. Any labour or parts warranty is governed by the written terms supplied for that booking.
How to contact us
Email support@applianceprox.com or use the contact page. Include your name, booking reference, contact number and payment proof where relevant. Never share passwords, OTPs or full card details.
This page does not limit rights available under applicable law. Specific fees, return windows and refund timelines must be confirmed in the written booking terms.